Common Questions
Everything you need to know about our frame quality, shipping times, and how to create your custom art.
01 Do you offer custom designs?
Yes! Upload your favorite photo, artwork, or design, choose your size, and we'll print and frame it for you.
02 How long does delivery take?
Orders are prepared carefully and delivered as quickly as possible. Shipping takes 4–7 days across all governorates in Egypt, and delivery time may vary depending on your location.
03 What if my order arrives damaged?
Don't worry! Contact us as soon as possible with photos of the damaged item, and our team will help you with a replacement.
04 What sizes do you offer?
We offer different poster and frame sizes. Available sizes are shown on each product page.
05 Can I change or cancel my order?
Yes, as long as we haven't started printing your order. Please contact us as soon as possible if you need any changes.
06 What is your Return & Refund Policy?
Because many ApexFrames products are made or printed especially for you, return options may depend on the type of order. If your item arrives damaged, defective, or different from your order, please contact us and we'll make it right in accordance with our Return & Refund Policy.
07 Can I order a frame as a gift?
Of course! ApexFrames makes a perfect gift for birthdays, anniversaries, special memories, and more.
08 How can I contact ApexFrames?
You can easily contact us through WhatsApp or our social media pages. We'll be happy to help with your order.
Still Need Help?
Our team is always available to answer your questions via WhatsApp.
Contact Support